Policies for Shipping/ Returns/ Warranties/ Liabilities

Shipping

Sally's Saddles may use either USPS or Fed Ex to ship products.  Please call if you would like to request a different shipper or have special shipping needs (extra charges may apply).  We strive to deliver your saddle as soon as possible. Some orders may take only a few days to receive.  Most orders will take 1-2 weeks to process and ship provided they are in stock at the warehouse.   However, since these saddles are imported from Germany, some orders may require 4-6 weeks before we are able to ship them to you.  Sally's Saddles will contact you if your order will require extra shipping time.

Orders within the continental U.S. will have a fixed rate of $40.00  per saddle for any saddle order.   Any accessories ordered with your saddle order will be shipped with your saddle at no extra cost.  Accessories ordered separately without a saddle order will have a fixed rate as follows.  Variations may apply depending on weight and destination, you will be informed before shipping if your item requires additional costs.

Amount of order                                       Shipping Cost

Up to $25.00                                               $5.00

$25.01 to $100.00                                       $10.00

$100.01 to $200.00                                     $15.00

$200.01 to $300.00                                     $20.00

$300.01 to $400.00                                     $30.00

$400.00 and up                                         $40.00

All Saddles                                                   $40.00     (Accessories ordered at same time as saddle no additional cost)

Please check your order  as soon as possible and call Sallys Saddles regarding any concerns on your order such as damages, wrong item,etc.

Returns

• Please call first if you need to return an item 719 369-6451
• You have 10 days upon reciept to try your new saddle and accessories. We want our customers to be happy with their new saddle, sometimes a simple adjustment such as a different pad or girth size is  needed to best suit you and your horse.  Please call if you need assistance.  However if you are not happy with any item we will  refund your full purchase price minus original shipping cost.   A $50.00 return fee and a 10% re-stocking fee for saddles will also apply.   To help keep costs down for all our customers you are responsible for return shipping cost as well.   The following conditions apply for returns;  please call first, return the item within 10 days of receipt, the item must be in a resalable, clean and good condition with all tags intact.
• If the item is returned damaged or in an unsalable condition, no refund will be given.  No refunds after 10 days, unless it is a refund that applies under the 12 month warranty, see below.
• Special orders or used items cannot be refunded or exchanged.
• Refunds on pads and girths or any other accessories will be allowed within the first 10 days only if protective measures have been taken to ensure that the item is clean, hair free, tags intact, and in a resalable condition.  You may place a thin towel or blanket under the pad or around the girth when trying out your new pad or girth to help protect it.  We realize that sometimes a different size or style may be needed and will be happy to exchange that for you during this time.  We will give a full refund or exchange of the item minus original shipping costs. You will be responsible for return shipping as well.  Please measure your horse's girth size first before ordering to minimize the need for an exchange.
• If you received the item with a free shipping promotion then the standard shipping costs will be deducted from your refund.
• Please return the item through a trackable insured shipping method.

Warranties

All Barefoot® Saddles carry a 12 month warranty on workmanship from date of purchase.   This warranty is covered only for saddles that are sold by authorized U.S. dealers.  Damage resulting from misuse or neglect of the product is not covered by this warranty.  Cosmetic and appearance changes to the natural leather products are a fact of nature and are not covered under this warranty.  No additional warranties apply.

Limitations of Liabilities

Inherent dangers and risks are involved with equestrian activities.  Sally's Saddles, Inc. cannot be held responsible for injury or damages that result while participating in such activities.  Buyer assumes all risks and liabilities from use of product(s).  

Sally's Saddles, Inc. reserves the right to change terms, pricing, or conditions of the products offered.  Sally's Saddles, Inc. is not responsible for misprints or misrepresentations on any of their publications.