REturn policy

General Information

  • Please call first if you need to return an item 719 369-6451

  • All merchandise must be returned within 14 days upon receipt.  All merchandise must be in brand new condition, unused and with all tags intact and attached to item, original sales receipt must be returned with item.   You can not return used merchandise.  A 20% return fee applies to all items plus shipping costs. .  Customer is responsible for return shipping as well.  No refunds after 14 days, unless it is a refund that applies under the 12 month warranty, see below.

  • Special orders or used items cannot be refunded or exchanged.

  • If you received the item with a free shipping promotion then the standard shipping costs will be deducted from your refund.

  • Please return the item through a trackable insured shipping method and ship to   Sally’s Saddles 1050 1st Street  Penrose, Co. 81240

  • If you cancel an order after it has processed but before it is shipped any credit card processing fees will be deducted from your return

  • If you cancel an order after it has shipped but before it arrives the 20% fee and shipping costs apply

  • Refunds may take up to 30 days to process